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FQA
Payment & Security
Q: Will I be charged any additional taxes or duties at delivery?
A: No. Our prices are all-inclusive. Any applicable taxes and import duties are calculated and included in your order total upfront, guaranteeing no surprise costs later.
Q: What forms of payment do you accept?
A: You can shop confidently using our secure payment options: Visa credit cards, Western Union, and Bank Transfers.
Q: Can I have my order shipped internationally?
A: Yes! We are proud to ship to fans globally. Orders are fulfilled from our regional warehouses to ensure the fastest possible delivery to your location.
Q: Do you accept phone orders with payment?
A: To maintain the highest security standards for your data, all payments must be processed through our encrypted online checkout system. We do not take payments verbally over the phone.
Q: Is it safe to enter my card details on your site?
A: Yes. Our website is protected with industry-standard SSL encryption and rigorously maintained to meet PCI-DSS compliance, ensuring every transaction is secure.
Q: What if I get an error when trying to pay with my credit card?
A: First, confirm all entered details match your card exactly and check that your bank hasn't blocked the international transaction. If unsuccessful, please try another payment method or contact your bank. Our customer service can also provide guidance.
Q: Why is there a charge on my card if I didn't get an order confirmation?
A: This is most likely a pre-authorization hold placed by your bank, which should clear automatically within 3-10 business days. If the order failed, no final charge is made. Should the amount post to your account, contact us with your information for a swift resolution.
Q: What if I can't get my order to process online?
A: We're here to help! Get in touch with our Customer Support team through email or live chat. We can assist you in completing the purchase or provide a secure payment link as an alternative.
Order Processing
Q: Do you have all jerseys, especially the trending ones, in stock?
A: We strive to keep our best-selling jerseys in stock, but inventory can deplete quickly during peak seasons and major rivalries. Each product page displays current stock levels—we recommend ordering promptly for hot items.
Q: Is it possible to edit my order details after submitting payment?
A: Modifications are only possible if we haven't started packing your items. Contact us immediately after ordering with your change request, and we will try to help.
Q: Can I cancel my order after purchasing?
A: Yes, cancellations are accepted within a 1-hour window post-purchase, as long as the order has not advanced to our shipping department.
Q: How do I go about cancelling an order?
A: For cancellation, immediately email our Customer Support team or use your account portal, quoting your order number. We will verify the order status and initiate cancellation if it's still feasible.
Shipping & Delivery
Q: What are the shipping methods and delivery estimates for European orders?
A: We use reliable, tracked shipping from our EU-based hubs. Most European deliveries are completed within 7-10 business days. Worldwide shipping times vary between 7 and 20 business days based on destination.
Q: How will I know where my order is?
A: Upon dispatch, you'll receive a shipping confirmation email with your unique tracking number. Click the link or enter the number on the carrier's site for real-time updates.
Q: What should I do if my package is late?
A: Please first consult the tracking information for any delivery notes or delays. If the estimated delivery date has passed with no updates, contact us with your order number, and we will investigate with the shipping service.
After-Sales Service
Q: What are the terms for returning an item I purchased online?
A: We offer a 14-day return policy from the delivery date. Items must be returned in new, unworn condition with original tags and packaging. Customized jerseys are final sale unless there is a manufacturing defect.
Q: How long does a refund or exchange take after you receive my return?
A: After we receive and inspect your return, processing takes approximately 3-5 business days. The refund is then sent back to your original payment method. Please allow additional time for your bank or card provider to post the refund.
Q: Will I be charged for returning or exchanging an item?
A: Customers are responsible for the return shipping costs for non-defective items. We do not deduct any handling or processing fees from your refund amount.
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